Dear guests, we wish that you and your families are in very good health and safe.
We are deeply sorry about the pandemic of coronavirus, and we wish that it is under control soon. The situation now seems more positive since vaccinations have already started in Greece and all over the world.
Greece managed to overcome the first wave of Covid-19 during the spring with great success, since precautionary measures were taken early enough, and a lockdown was implemented on time. Especially Crete had very few cases of the virus. Greece and even more Crete has been a safe destination to travel during the tourist season of 2020 and we were glad to host many guests during the summer season with safety and care.
Current Health Measures
Greece is in a second lockdown from 6th of November until at least the 7th of January 2021, in order to overcome the second stronger wave of Covid-19. Supermarkets, mini markets, pharmacies, gas stations, health structures, hairdressers, the distribution of ready-made delivery food and fast-food are still working.
Many shops are also working for click away shopping. An important difference in relation to the quarantine of March and April is that the use of the mask is now mandatory everywhere in all movements, in indoor and outdoor spaces in Greece. Additionally, citizens should now send an SMS to the number 13033 in order to move from one place to another with six available options of movement or fill in a printed form or write on a blank paper your movement confirmation.
Moreover, we would like to let you know that according to the current announcement for the measures against the spread of Covid-19 and the lockdown, from 13th of November it is not allowed to go out from your home from 22:00 pm to 5:00 am unless there is a reason of health, work or if you have a pet and it needs to take a walk.
Arrival of guests in Greece
In order for guests to arrive in Greece, it is mandatory now for all passengers of a flight, to complete a PLF (Passenger Location Form) at least 24 hours before entering Greece, providing detailed information on their point of departure, the duration of previous stays in other countries, and the address of your stay while in Greece.
Please note that PLF can be completed online through https://travel.gov.gr
Please be careful and note that you need to complete a PLF for every child of your family, as some airline companies are very strict and do not allow guests to fly if they have no PLF document for their children!
Furthermore, from 11th of November all people traveling to Greece from foreign countries will be required to have a negative molecular test result (PCR) for COVID-19, performed up to 72 hours before their entry to Greece. This includes air and land arrivals to Greece.
Health cleaning protocols for our villas and apartments in Crete
The safety of our guests is our top priority and we are committed to ensure that all health cleaning protocols are followed in each Villa, Apartment, Hotel that you stay in Crete. An enhanced health cleaning process with careful disinfection is implemented before each guests arrival, making sure that all surfaces are sanitized with the use of approved products effective against coronavirus. Bed linen, towels and laundry are washed according to the local authority guidelines and all other local guidance is followed such as the physical distancing and wearing mask by all personnel and hosts.
The Hotel.gr Team and all hosts are well-prepared and certified with a special course for protection measures against Covid-19 conducted by the Greek National Tourism Organisation (EOT) and the National Public Health Organisation. So, we will be happy to make you feel safe and to welcome you in lovely Crete!
Covid-19 Cancellation Policy
Dear guests, we wish that the vaccines go very well and that the pandemic is under control very soon.
We would like to inform you that for all reservations during 2021, every Villa or Apartment has a special policy, which is exhibited clearly at Covid-19 special cancellation policy.
i) in case of cancellation due to travel restrictions caused by Covid-19 up to a few days before check-in, we will offer you a voucher (discount coupon) with the deposit you have paid, which you can use for a new reservation during any dates you prefer (during 2021 or 2022) in same property upon availability.
ii) in case of cancellation due to travel restrictions caused by Covid-19 up to a few days before check-in, we will fully refund you all the deposit which you have paid.
If you need additional information, please do not hesitate to send us your questions.
We understand the difficulties through this hard period and we would like to help you travel safe and enjoy your holidays.
We hope to see you in Crete soon and wish everyone good health and stay safe!
Our best wishes from Crete,
Emmanuel and Yannis